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As the United States readies itself for the upcoming 2012 Hurricane Season, businesses and organizations have developed their business continuity and disaster recovery plans to include mobile security services in the effort of protecting their IT?infrastructure.
A recent study by AT&T found?that:
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Leroy was a superstar in the Real Estate business, producing three times the monthly business of his nearest coworker. He was a driven, highly competitive young man who saw his manager as getting in the way of even higher production.
Tension turned to irritability. Yelling and shouting followed. On the day he was fired, he shoved his manager in front of alarmed coworkers who reported his behavior to HR. Anger management classes were required, along with a one month interim, before reinstatement would be considered.
As this case example illustrates, workplace anger is costly to the employee the company, and coworkers. Studies show that up to 42% of employee time is spent engaging in or trying to resolve conflict. This results in wasted employee time, mistakes, stress, lower morale, hampered performance, and reduced profits and or service.
In fact, in 1993 the national Safe Workplace Institute released a study showing that workplace violence costs $4.2 billion ech year, estimating over 111,000 violent incidents. Further, according to the Bureau of Justice Statistics, about 500,000 victims of violent crime in the workplace lose an estimated 1.8 million workdays each year.
Clearly, poorly handled anger, frustration and resentment sabotage business productivity.
Was Leroy justified in his anger? What skills or tools should he learn to prevent future episodes? What could management have done to better handle the situation?
TOOL #1-RESPOND INSTEAD OF REACT
Using the tool of "respond instead of react," Leroy can clearly learn to control his behavior and communicate needs in a socially acceptable manner without disruptions to work and morale. The issue here is not if he was justified in being angry; it is how to best deal with normal angry feelings. A key ingredient to managing anger is learning to change "self-talk"? that internal dialog that creates or intensify angry feelings.
From a management perspective, proper anger management skills can enhance conflict resolution, promote personal growth in the employee, reduce employee stress and promote increased workplace harmony.
TOOL #2-STRESS MANAGEMENT
Leroy was clearly under a great deal of stress, much of which was self-imposed. Stress often triggers anger responses. Learning to effective deal with stress can help prevent anger outbursts, as well as reducing employee "burnout" and hampered performance. Managers should be alert to stressed employees and recommend help, before things get out of hand. In many companies, HR or EAP (employee assistance professionals) can provide you with resources and referrals.
TOOL #3- EMOTIONAL INTELLIGENCE
Popularized by psychologist Daniel Goleman, much research shows that increasing "EQ" is correlated with emotional control and increased workplace effectiveness.
What is "EQ" exactly? According to Goleman, it is "the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships."
Fortunately, skills to improve your emotional intelligence can be learned by both employees and management. The benefit is increased understanding of yourself and others which directly relates to increased productivity and workplace harmony.
TOOL #4- ASSERTIVE COMMUNICATION Communication problems frequently lead to misunderstandings, conflicts with coworkers and hurt feelings which may hamper concentration and work performance.
Assertiveness is not aggression, but a way to communicate so that others clearly understand your needs, concerns, and feelings. It starts with the familiar advice to use "I" statements instead of "you" statements which can sound accusatory, and may lead to defensiveness instead of cooperation.
Other communication improvements include acknowledging the concerns and feelings of others in your interaction with them. And, being more sensitive to what others are saying to you "beneath the surface."
TOOL #6-ACCEPTANCE
While sometimes workplace anger is manifest in "exploding," other times it is born of grievances held by employees over any number of workplace issues. Much research shows that learning to accept and let go of the wrongs done to you can release your anger and resentment. This, in turn, may improve your health, and help you focus on your job instead of your negative feelings.
Is "acceptance" easy? Of course not. Nor does it mean that you think that whatever happened to you was right, or that you have to like the offending person. What it does mean is "letting go" of the negative feelings you now experience when you remember a negative experience or you encounter the offending person, so that it no longer affects you.
Dr Tony Fiore is a licensed psychologist and anger management trainer. His company, The Anger Coach provides classes, products and resources for adults, couples,the workplace, and professionals. He can be reached at 714-771-0378.
This entry was posted on Thursday, May 24th, 2012 at 2:25 am and is filed under Ask an Expert. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.
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13. Make a paste of roasted & powdered pomegranate skin with fresh lime juice and apply over boils, acne, pimple, blackheads and whiteheads. Drinking lots of water can significantly help in flushing acne these harmful toxins from your to body and can contribute to having clear skin. What this means is that if you are using multi- step acne health skin care treatments that require up how to get rid of acne scars overnight to six how to get rid of acne scars overnight applications of benzoyl peroxide per day, it will probably turn out really bad for your skin. Leave on for about ten to 15 minutes rubbing alcohol for acne and rinse it off. If alcohol is mixed with it, this drug can cause a series of horrid symptoms which aims to halt the mixing. Peter Thomas Roth Ultra- lite Oil- free Sunscreen Mist SPF15 is another form. Baby acne is very common and usually starts by about 3 weeks of age. If you want to know about how to cure acne overnight, then, the alcohol following remedies may help you. Dirt does not cause the formation of blackheads and acne, which is actually brought on by hormonal activity that forces the follicular gland to enlarge, and therefore produce greater amounts of rubbing sebum. Just because overnight teenagers are going through hormonal changes, does not mean that this has anything to do with acne. Be gentle with your skin and make the appropriate queries before making your product purchase. Naturally occurring plant based estrogens can be obtained how by consuming good quality soy products like natural organic soy yogurt. Shaving is a very clean routine and requires that you simply do it correctly without doing harm to the skin. For severe and painful acne a consultation with a dermatologist is recommended. Doing so not only worsens the condition but could also result in further infection and even worse, scarring. for pimples, blackheads, and cysts) is merely a symptom of of an imbalance in your body. Now it? s affecting younger children and lasting longer. rid Studies Show Laser Therapy Effective At Clearing Acne Dermatologist evaluates the latest laser and light sources approved get for treating acne. Echinacea, chamomile, lavender, bergamot, dandelion or burdock root can all be used to help the skin improve its overall condition. Use some cotton and soak scars it with lemon juice. In most of these cases, the problem goes beyond merely being blemishes. One of the things that I noticed about these systems is that they feature a cleanser and a toner as part of their product line. Also, it can be treated in the comfortable acne environment of you home with the help of home remedies for acne scars.
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By NBC News and msnbc.com staff

Twitter.com
Thousands of tweets flooded Twitter lamenting a Starbucks-less Wednesday.
Bleary-eyed customers who stumble into their local Starbucks every morning did so literally Wednesday. That's because hundreds of the coffee chain's stores nationwide were closed.
The forced decaffeination of America's morning commuters was due to overnight maintenance work at stores across the country that wasn't finished on time for the morning rush, Maggie Jantzen, a spokeswoman for Starbucks, told NBC station WCMH of Columbus, Ohio.?
Jantzen said she didn't know how many stores were affected, but she said about 10 percent to 20 percent of the stores that were due for the work were unable to open on time.?
The company said the work was routine maintenance on a standardized water filtration system and that no safety issues were involved.
But because of it, stores were closed across the country ? as many as 1,500, mainly in the eastern half of the U.S., a quick tabulation of local news reports and hundreds of tweets by msnbc.com indicated. Coffee drinkers were left dripless from South Dakota to Florida, New York to Texas.
"I like to start my day with Starbucks, so I don't really know what to do," Kelly Furnet told NBC station WJXT as she stood outside a shuttered shop in Jacksonville, Fla.
"It's a huge problem because, in my office, people go there multiple times in a day for their coffee fix," Rebecca Stockdale, who works near one of the closed Starbucks in Columbus, told WCMH. "You can't have them coming to work without their caffeine!"
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A legal spat involving the Maplehurst community has been resolved.
An LLC with ties to Dominion Development Group has purchased three condo units in a building at 806 Maplehurst Court for $575,000 (according to deeds on file with the county*), a move that ends litigation involving the units.
As reported previously, six plaintiffs who owned the units had filed a lawsuit, alleging that the LLC had let the condo association lapse and had deliberately failed to maintain common areas in their building.
Steve Hall, CEO of Dominion, said Wednesday that the suit was dropped because of the purchase. "It all worked out very amicably," Hall said.
Lewis Howard, who represented the plaintiffs, said in an email that his clients were pleased with the outcome "but are disappointed they had to resort to litigation in order for Maplehurst to comply with the condominium documents."
*Howard said the actual sale price was $600,000.
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Your estate plan should be as complex or as simple as your estate is, but in all cases it should take advantage of the tools that are right for the job. All estates plans should start with a Last Will and Testament; however, after that the estate planning tools you use will depend on your goals and needs. Trusts are another popular estate planning tool. In case you are under the impression that trusts are only for people with vast estates, think again. Specialized trusts have developed over the last few decades and can be an excellent tool to use when you have a very specialized need or a specific asset that needs to be addressed such as a gun collection.
Unlike most estate assets, leaving your gun collection to someone in your Will may not work. The various local, state and federal laws concerning firearms could result in you essentially asking your intended beneficiary to violate one of those laws if you just bequeath your collection to him or her in your Will. A gun trust can solve that problem.
By creating a gun trust, you can transfer ownership of your collection to the trust and appoint a trustee while you are still alive. Upon your death, the trustee can ensure that all transfers of ownership are accomplished according to all applicable laws, thereby preventing any violations. Your gun trust may also make purchasing and selling firearms less complicated while you are still alive. Talk to your estate planning attorney if you think a gun trust might be a valuable addition to your estate plan.
Purcell and Amen, Attorneys at Law ? Your Estate Matters, LLC is a member of the American Academy of Estate Planning Attorneys.
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By RONALD BLUM
AP Sports Writer
Associated Press Sports
updated 2:43 p.m. ET May 22, 2012
"I'm hoping this is rock-bottom," the manager said.
No, that's not this week. That was on May 20, 2008, 45 games into Girardi's first season as the Yankees manager - and the only season since 1994 that New York failed to make the playoffs.
As Yogi Berra says, it gets late early - especially in the Bronx. For a team that likes to constantly refer to its history, 2012 is starting to resemble 2008, when the Yankees started 20-25 and never really contended. Now they're 21-21, tied for last in the AL East with the Boston Red Sox.
New York's offensive struggles with men on base reached new lows during Monday night's 6-0 loss to the Kansas City Royals. The Yankees went 0 for 13 with runners in scoring position, the Yankees' most hitless at-bats with RISP since July 1990.
Bases loaded, no outs and they still couldn't score. Robinson Cano looked at strike three, Alex Rodriguez swung at strike three and Raul Ibanez flied out deep.
Even when they hit the ball hard, it's right at someone, prompting captain Derek Jeter to say: "At times, it looks like there's 20 people out there playing defense."
"Everything bad that could be happening right now is happening," Nick Swisher said. "We've just got to start winning."
Several teams are doing that lately at the Yankees' expense. In the last seven days, four different clubs have beaten them, with Kansas City joining Cincinnati, Toronto and Baltimore, STATS LLC said. It's the second time this year that four teams have defeated the Yankees in a single week.
A 5 1/2-game deficit in the AL East could be wiped out rather quickly, but the Yankees seem to be adrift.
Left fielder Brett Gardner has been sidelined by an elbow injury since April 17, sapping the batting order of spark and speed.
Closer Mariano Rivera is likely out for the season since tearing his right Achilles tendon while shagging fly balls at Kansas City on May 3. His replacement, David Robertson, is on the disabled list with a strained muscle in his left ribcage.
Before Rivera got hurt, the Yankees were batting .270 with runners in scoring position. Since then, they're hitting .159, including 6 for 72 (.083) in their last nine games. New York is 0-10 when failing to hit a home run.
"It's very frustrating," Rodriguez said. "We've talked about it over and over again. You can't really describe it. It's not a lot of fun obviously going out and not getting the job done. But at this point, nobody's going to feel sorry for us."
CC Sabathia (5-2, 3.78 ERA) and Ivan Nova (4-2, 5.69) have winning records, but Hideki Kuroda (3-6, 4.56) and Phil Hughes (3-5, 5.23) have lagged. Freddy Garcia (0-2, 8.22) was sent to the bullpen, eventually clearing a spot for Andy Pettitte (1-1, 2.51).
At .265, the batting average is among the AL's highest - though not up to the Yankees' standards.
And the fans are letting them know, with the boos getting louder.
"You're going to hear it on the road, and you're going to hear it at home when you don't play well," Girardi said. "It's because our fans are passionate and they want us to win. And I understand that. So do the guys in that room. If they're unhappy with us, believe me, we're probably unhappier."
In the quiet clubhouse late Monday night, several players attributed the lack of offense at times - and the losing - to bad luck.
"More than anything, we've just got to pull together. We've got to have faith in each other. We know that we're all capable of doing the job. The back of everybody's baseball card looks pretty good," Swisher said. "Obviously the start hasn't been good for a lot of us - it's been good for some of us. But we've just got to keep pushing, man, because this team is a never-give-up type of team. And regardless of where we are right now, we're going to keep fighting, man, I can promise you that."
At 31 years, 222 days, the Yankees easily started the season with the oldest average roster, according to STATS. The Royals - the youngest at 27 years, 155 days, seemed to have a lot more energy.
While acknowledging "the scoreboard definitely speaks for itself," center fielder Curtis Granderson said the Yankees just have to persevere during their slump and remain in position to make a run.
"You know you're going to have some ups and downs," he said. "Right now, as a whole, we're pretty much having a down. And that's probably the most interesting thing, the fact that there's so many guys that just haven't gotten it going yet. But that's baseball. That means the good side is when we do all finally get it going together, we're going to be very tough.
"And there's still a long time for everything to go ahead and get on the same page. So it just takes a couple things here and there, a couple balls to fall, a couple balls to go our way," he said.
? 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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More newsDeMarco's Mailbag: They're not even 21 years old yet, but Mike Trout and Bryce Harper are both making rapid progress in the bigs.
PHOENIX (AP) - Ivan De Jesus hit a two-run double with two outs in the ninth to give the Dodgers the lead and Dee Gordon went airborne to turn a game-ending double play as the Los Angeles Dodgers rallied past the Arizona Diamondbacks 8-7 on Tuesday night.
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